In an era where every organization runs on digital infrastructure, uninterrupted IT operations have become the lifeblood of modern business. Yet as enterprises expand across hybrid cloud environments and adopt complex software architectures, they face an unprecedented explosion of scale, complexity, and fragmentation. Keeping critical services online has never been more challenging.
We introduce you to BigPanda, the leader in agentic AI for IT Operations (ITOps). Founded by Assaf Resnick, BigPanda empowers enterprise IT teams to transform how they detect, respond to, and prevent incidents in today’s dynamic, hybrid environments. The company’s mission is bold yet clear: to keep the digital world running.
A Vision Born from Complexity
Assaf Resnick, BigPanda’s CEO and co-founder, identified a growing gap in enterprise technology management. As organizations moved toward hybrid cloud architectures and agile software delivery, traditional IT operations models began to break down. Legacy processes could not adapt to the scale or speed of modern systems, leading to blind spots, inefficiencies, and operational silos.
While observability and monitoring tools evolved to support developers, they left frontline IT teams—Network Operations Centers (NOCs), service desks, and incident responders—without the contextual insights needed to act decisively. This lack of actionable intelligence often turned minor disruptions into major incidents.
Resnick saw an opportunity to close that gap. He envisioned a platform that could bring intelligence, context, and automation to IT operations—turning reactive firefighting into proactive, autonomous management. That vision became BigPanda.
Transforming ITOps with Agentic AI
BigPanda’s platform harnesses the power of agentic AI—an evolution of artificial intelligence designed not only to analyze and recommend actions but to autonomously reason, coordinate, and act across complex systems. The result is an intelligent layer that unifies disparate tools and data sources, detects anomalies in real time, and orchestrates rapid, low-risk responses.
The company’s technology brings together alerts, logs, metrics, and events from across an organization’s ecosystem. Using AI-powered correlation, BigPanda identifies critical patterns and root causes, automatically surfacing actionable insights for IT teams. This unified view allows enterprises to reduce noise, eliminate redundant workflows, and accelerate incident resolution.
Proactive Intelligence for a Resilient Digital World
At the core of BigPanda’s innovation is its ability to proactively identify and respond to incidents before they impact users. The platform automates the detection and correlation of critical signals, drastically cutting the time it takes to understand and triage emerging issues.
For L1 and service desk teams, BigPanda simplifies decision-making through AI-driven insights and recommended next steps. It integrates seamlessly with ITSM and observability tools, providing real-time situational awareness and unified visibility into business impact. The outcome: faster response times, fewer escalations, and lower operational costs.
With automation taking care of the repetitive and the routine, IT professionals are free to focus on innovation and continuous improvement—unlocking the full potential of enterprise technology.
The AI Incident Assistant: Always-On Operational Intelligence
A major milestone in BigPanda’s evolution is the introduction of the AI Incident Assistant—a groundbreaking capability that acts as an always-on partner for incident management. This intelligent assistant accelerates collaboration, investigation, and resolution by automatically creating incident channels, assembling the right team members, and surfacing relevant context.
During active incidents, the AI Incident Assistant provides continuous updates, recommends remediation actions, and streamlines documentation. Once the incident is resolved, it automatically generates post-mortem reports that capture timelines, root causes, and lessons learned. These insights are fed back into the system, strengthening future incident prevention.
Through this continuous learning loop, BigPanda helps enterprises evolve toward self-healing IT operations—a future where incidents are not only resolved faster but often prevented altogether.
Predicting and Preventing Incidents Before They Happen
BigPanda’s Predictive AIOps capabilities are designed to identify and mitigate risk before it becomes disruption. The platform’s Change Risk Dashboard uses AI to analyze proposed infrastructure or software changes, predict potential issues, and enable proactive adjustments. This helps organizations minimize change-induced incidents and avoid costly rollbacks.
Meanwhile, BigPanda’s Problem Management module uses historical and real-time data to uncover recurring patterns and root causes. By operationalizing these insights, enterprises can implement permanent fixes and reduce repeat incidents, building resilience into the very fabric of their IT operations.
Delivering Real Business Outcomes
The results speak for themselves. BigPanda customers consistently report dramatic reductions in mean time to detect (MTTD) and mean time to resolve (MTTR) incidents. By breaking down data silos and unifying visibility, enterprises gain control over complex, distributed environments—while reducing costs associated with managed service providers (MSPs) and redundant workflows.
Equally important, BigPanda improves customer experience. With faster, smarter incident response and proactive prevention, organizations can uphold their service-level agreements (SLAs), protect revenue, and maintain the reliability their users expect.
BigPanda’s approach goes beyond automation—it’s about elevating IT operations into a strategic advantage. By empowering teams with AI-driven intelligence, the company helps enterprises not just react to change but thrive amid it.
Leadership in the Age of AI-Driven Operations
Under Assaf Resnick’s leadership, BigPanda has become a trusted partner to some of the world’s largest enterprises across industries such as finance, telecommunications, retail, and healthcare. The company’s success reflects a deep understanding of both the technological and human sides of IT operations.
Resnick’s philosophy is simple yet powerful: automation should amplify human capability, not replace it. BigPanda’s AI empowers IT professionals to make better decisions, work more efficiently, and focus on strategic initiatives that drive business value.
The Future: Autonomous, Resilient, and Always-On
As the pace of digital transformation accelerates, the need for reliable, intelligent, and autonomous IT operations has never been greater. BigPanda is meeting that need by leading the shift from reactive management to proactive resilience—helping enterprises anticipate issues, prevent outages, and continuously improve performance.
By combining cutting-edge AI, seamless automation, and a relentless focus on customer success, BigPanda is redefining what’s possible in IT operations. The company’s vision is clear: a world where IT systems work intelligently alongside human teams to keep the digital world running—smoothly, securely, and autonomously.
Assaf Resnick, Co-founder and Chief Executive Officer
Before founding BigPanda, Assaf Resnick was an investor at Sequoia Capital, where he focused on early- and growth-stage investments across the software, internet, and mobile sectors.
During his time at Sequoia, Assaf gained firsthand insight into the challenges that rapidly scaling organizations face as their IT environments grow in scale, complexity, and speed. Recognizing the need for a smarter, more autonomous approach to managing modern IT operations, he founded BigPanda to help enterprises overcome these challenges.
Assaf holds a bachelor’s degree in Business Administration from the Haas School of Business at the University of California, Berkeley. He lives in Northern California with his wife and three children.
“We offer a tried and true methodology and a team of seasoned experts to help complex enterprises implement quickly, measure outcomes, and rapidly realize value.”
